This Privacy Policy explains how clubmy collects, uses, stores, and protects your personal data. We are committed to handling your information with transparency, care, and in compliance with applicable data protection obligations under our international gaming authority licensing framework.
This Privacy Policy ("Policy") is issued by clubmy ("we", "us", "our", "the Platform"), the operator of the online gaming platform accessible at clubmy.one. This Policy applies to all players, visitors, and registered account holders who access or use any part of the clubmy platform, including our sportsbook, live casino, slots, poker, and esports betting services.
clubmy is committed to protecting the privacy and personal data of all individuals who interact with our platform. We process personal data in accordance with the obligations imposed by our international gaming authority licensing framework and applicable data protection principles, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
By registering an account with clubmy or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the clubmy platform.
This Policy should be read alongside the clubmy Terms & Conditions, which govern the overall relationship between you and the platform. This Policy does not override or limit the Terms & Conditions in any way that would reduce your legal protections.
When you register a clubmy account, use our platform, contact our support team, or respond to a survey or promotion, you may provide us with the following categories of personal data:
When you access the clubmy platform, we automatically collect certain technical and behavioural data, including:
We may receive personal data about you from third parties in limited circumstances, including: identity verification service providers used for KYC processing; payment processors and e-wallet operators used to facilitate transactions; fraud prevention and anti-money laundering (AML) screening services; and regulatory authorities or law enforcement agencies where legally required.
clubmy uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and account preference data |
| KYC identity verification and age verification (21+) | Identity and KYC document data |
| Processing deposits and withdrawals in MYR | Financial and identity data |
| Fraud prevention, AML screening, and security monitoring | Identity, financial, and technical data |
| Customer support and complaint resolution | Identity, contact, and support communication data |
| Platform personalisation and game recommendations | Behavioural and preference data |
| Responsible gaming monitoring and intervention | Behavioural, financial, and account preference data |
| Marketing communications (where opted in) | Contact and preference data |
| Regulatory compliance and licensing obligations | All categories as required |
| Platform analytics and service improvement | Technical and behavioural data (aggregated where possible) |
clubmy processes your personal data on the following legal bases:
clubmy shares personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually bound to process your data only for the purposes specified by clubmy and to maintain appropriate security standards. Categories of third-party processors include: KYC and identity verification providers; payment processors and e-wallet operators (including Touch n Go eWallet and Boost gateway operators); fraud detection and AML screening services; game software providers (including Pragmatic Play, Habanero, Spadegaming, and live casino studio operators); hosting and cloud infrastructure providers; customer support platform providers; and email and communication service providers.
We may disclose personal data to our international gaming licensing authority, law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required or authorised to do so. Such disclosures are made only to the extent required by law and are not within our discretionary control.
clubmy does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is not a commercial product at clubmy.
The clubmy platform uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to analyse platform usage. Cookies are small text files stored on your device when you visit the platform.
You may manage cookie preferences through the cookie settings panel available on the platform. Withdrawing consent for non-essential cookies does not affect your ability to use core platform features.
clubmy retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Specific retention periods are as follows:
Where data is retained solely for regulatory compliance purposes and is no longer required for service delivery, it is stored in restricted-access archives and is not used for any operational purpose.
clubmy implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include: 256-bit TLS/SSL encryption for all data transmitted between your device and our platform; encrypted storage of sensitive personal data including payment information and KYC documents; two-factor authentication (2FA) available on all player accounts; role-based access controls limiting staff access to personal data on a need-to-know basis; continuous monitoring of platform infrastructure for security anomalies; and regular independent security assessments.
While we take all reasonable steps to protect your data, no online transmission or storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authority in accordance with applicable requirements.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by clubmy:
To exercise any of the above rights, please contact us via live chat or email at [email protected]. We will respond to your request within 30 days. Verification of your identity will be required before processing any data subject request.
The clubmy platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the originating payment method. If you believe a person under 21 has registered on the clubmy platform, please contact us immediately at [email protected].
clubmy may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, sporting events, and platform updates — but only where you have provided explicit opt-in consent at registration or subsequently through Account Settings. You may withdraw your marketing consent at any time by updating your preferences in Account Settings or by clicking the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect service-related communications such as account security alerts, transaction confirmations, and KYC verification requests, which are sent regardless of marketing preferences as part of our contractual and regulatory obligations.
As an international online gaming platform operating under an international gaming authority license, clubmy may transfer your personal data to service providers located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data processing agreements that impose data protection obligations equivalent to those applicable in the originating jurisdiction. Transfers to KYC verification providers, payment processors, and game studio operators are conducted under such safeguards. You may request details of the safeguards applicable to any specific transfer by contacting us at [email protected].
clubmy reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide at least 14 days' notice via a notice on the platform or by email to your registered address before the changes take effect. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the clubmy platform following the effective date of any amendment constitutes your acknowledgement and acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way clubmy handles your personal data, please contact our Data Protection team in the first instance:
We take all privacy complaints seriously and will investigate and respond to your complaint within 30 days of receipt. Where a complaint cannot be resolved to your satisfaction through our internal process, you have the right to escalate the matter to our international gaming authority or the relevant data protection supervisory authority in your jurisdiction.
Six concrete ways we protect your personal data as a clubmy player — not just policy language, but actual platform practices.
All data transmitted between your device and the clubmy platform is encrypted with 256-bit TLS/SSL. This applies to login sessions, payment transactions, KYC document uploads, and live chat conversations. No data travels unprotected.
clubmy does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. Your information is used only to operate the clubmy platform and to fulfil our regulatory obligations under our international gaming authority licensing framework.
Identity documents you upload for KYC verification are stored in encrypted, access-controlled systems. Only authorised personnel with a specific operational need can access KYC documents. Documents are not shared with game providers or payment processors beyond what is legally required.
2FA via SMS OTP is available on all clubmy accounts and is strongly recommended. With 2FA enabled, access to your account requires both your password and a one-time code sent to your registered Malaysian mobile number — blocking unauthorised access even if your password is compromised.
You can access, correct, export, or request deletion of your personal data at any time by contacting clubmy support. Marketing preferences, cookie consent, and communication settings are all manageable from your Account Settings dashboard — no need to contact support for routine privacy choices.
clubmy operates under an international gaming authority license that mandates data protection standards as a condition of operation. Our data handling practices are subject to regulatory audit alongside our game integrity and responsible gaming compliance reviews. Privacy is not optional for a licensed operator.
Register your free clubmy account knowing that your personal data is protected by 256-bit encryption, handled under international gaming authority licensing obligations, and never sold to third parties. Deposit in MYR, play your favourite games, and withdraw with confidence.