Gaming should be fun. At clubmy, we take responsible gaming seriously — not as a compliance checkbox, but as a core part of how we operate. This page explains our tools, policies, and the resources available to you if gaming stops being fun.
clubmy was built for the Malaysian market — and that means we're accountable to our players in a very direct way. Responsible gaming at clubmy is not a tab on a website that nobody reads. It's a set of real, accessible tools built into your account dashboard, enforced policies at registration and withdrawal, and a support team trained to identify and respond to signs of problem gambling.
The honest reality is this: gambling carries risk. Not every session will be profitable. The house edge exists on every casino game and on every sportsbook market. clubmy publishes verified RTP figures for all slots and table games because we believe you should know the odds before you play. The decisions you make about how much to deposit, how long to play, and when to stop are yours — but the tools to support those decisions are ours to provide, and we take that seriously.
Responsible gaming at clubmy means three things in practice: (1) we enforce the 21+ age restriction at registration and at every withdrawal; (2) we give you real tools in your account to manage your own limits without requiring you to contact support; and (3) we respond quickly when self-exclusion is requested — not slowly, not with retention attempts, but immediately.
If you are under 21, you are not permitted to register on or use the clubmy platform under any circumstances. If you are a parent or guardian concerned about a minor accessing online gaming platforms, we encourage you to use parental control software on shared devices and to have an open conversation about the risks of gambling. The clubmy platform implements technical age-verification measures, but parental oversight remains the most effective first line of defence at home.
For players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia: if gambling is affecting your finances, your relationships, or your mental health, please use the tools available on this page. The clubmy support team is available 24/7 and self-exclusion can be activated from your Account Settings in under two minutes.
Ask yourself the following honestly. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or contact our support team.
Every tool below is accessible directly from your Account Settings — no need to contact support, no waiting period, no friction. They are available to all registered players at all times.
Set a maximum deposit amount per day, per week, or per month directly from Account Settings. Once set, limits take effect immediately. Reducing a limit takes effect immediately. Increasing a limit takes effect after a 24-hour cooling-off period to protect against impulsive decisions.
Set a maximum gaming session length. When your session limit is reached, clubmy will automatically log you out. You can also set reality check notifications — a reminder that appears every 30, 60, or 90 minutes showing you exactly how long you've been playing and your net result for the session.
Take a short break without permanently closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available from Account Settings. During a cooling-off period your account is fully suspended — no deposits, no bets, no logins. The period cannot be cancelled once activated.
Permanently exclude yourself from the clubmy platform for a defined period (6 months, 1 year, 5 years) or permanently. Self-exclusion closes your account immediately, blocks all login attempts, and prevents any future re-registration with the same identity. During exclusion, clubmy will not send you any promotional communications.
Request a full activity statement showing your deposits, withdrawals, bets placed, and net wins or losses over any period from your account history. Seeing your actual numbers clearly — without the distortion of memory — is one of the most effective ways to make informed decisions about your gaming behaviour.
The clubmy support team is available 24/7 via live chat. If you want to activate self-exclusion but are having difficulty finding the setting, or if you need to talk to someone about a gambling concern, our support agents are trained to handle these conversations with care and to act on self-exclusion requests immediately.
Self-exclusion is the most serious responsible gaming tool we offer, and we treat it accordingly. When you activate self-exclusion on clubmy, the following happens immediately — not after a review, not after a retention call:
Self-exclusion is available for periods of 6 months, 1 year, 5 years, or permanently. All options are accessible from Account Settings → Responsible Gaming → Self-Exclusion. The exclusion cannot be reversed or shortened once activated — this is intentional. The value of self-exclusion as a tool depends on it being binding.
clubmy operates under an international gaming authority licensing framework that mandates self-exclusion implementation as a condition of our license. Our licensing authority's responsible gaming framework provides additional resources and oversight for players who need support beyond what the platform can provide directly. If you would like information about these resources, please contact our support team via live chat.
Problem gambling does not always look like what people expect. It can develop gradually. These are the signs that clubmy's responsible gaming team looks for — and that you should watch for in yourself.
Beyond individual player tools, these are the platform-level practices that reflect our responsible gaming commitment.
Age is verified at registration using IC or passport data. No withdrawal is processed without completed identity verification. Under-21 registrations are terminated on detection.
clubmy's systems flag accounts showing patterns consistent with problem gambling — such as rapid deposit sequences, late-night session spikes, or significant loss acceleration — for review by our responsible gaming team.
clubmy does not send bonuses or reload offers to players who are in a cooling-off period, who have active deposit limits near their threshold, or who have recently contacted support about gambling concerns.
Our responsible gaming practices are audited as part of our international gaming authority licensing compliance. The licensing authority's independent framework provides an additional layer of oversight and player recourse beyond what we administer internally.
clubmy is a platform where gaming is meant to be enjoyable entertainment. If you're ready to play, create your account — and use the responsible gaming tools in Account Settings to stay in control from day one. If you need to step back, the self-exclusion tool is one click away.